Fitting and Trial Program - Equine Fusion
STEP 1: MEASUREMENT PHOTOS
For remote fittings I will need measurement photos of clean hooves, ***taken as soon after a fresh trim as possible***. Please either label the photos or indicate which hoof each photo is in your message.
- For width position the ruler at the widest part of the hoof.
- IMPORTANT: For length go toe to heel (0" at the toe!)
You can send to me using one of the following methods:
- eMail: timberlinetack@gmail.com
- Facebook Messenger
STEP 2: WATCH THE FITTING VIDEO
If your horse seems to be between sizes it's generally best to go with the larger size. Questions? Contact me at any of the following methods:
- eMail: timberlinetack@gmail.com (separate emails if video files are large)
- Facebook Messenger
- Text (406) 223-3871
STEP 3: TRIAL YOUR NEW BOOTS
Once you determine your size, I will send you a new pair of boots. You may trial the boots for two weeks starting on the day after they arrived. If you love them you are all set, you keep the boots. If they are not working out you can return them postmarked within 2 weeks and I will refund you your purchase price less $25. See returns policy link at bottom of page for additional details on returns after 2 weeks and return policy for heat fitting, accessories, etc.
Because of my fitting program, most people keep their boots and have no trial fee!!! I provide follow up support if needed after your purchase.
This program takes away the worry of what happens if your boots are not a good fit. I try and make buying the boots as easy as using them!
STEP 4: BREAKING IN YOUR BOOTS
Like a saddle or any new tack, care should be taken to introduce your boots to your horse with a break in period. This allows your horse to get used to the boots and for the boots to form to the hoof shape. With that in mind:
- Keep the first few rides to a few miles.
- Check for rubbing, twisting or any other issues during these rides.
- Gradually increase speed and mileage.
- If using boots for turnout check them several times a day at first and then once a day thereafter. I recommend Gold Bond or a generic equivalent of powder if using for turnout.
- Try and use the boots at least once, preferably twice a week through the first trim cycle so stretching of the boots will keep up with hoof growth. Hooves can change with environment, diet and trim changes so always monitor to make sure your boots are still fitting nicely.
IF WE DON'T GET A FIT
When reviewing your initial measurement photos I will always be up front about factors I see that may result in boots not working. The better the photo quality the easier this is to determine! If you receive fitting boots and we determine they are not a good fit, I will hold back my return shipping expense (usually between $10-13) from your fitting boot refund. But I will then issue you store credit in the amount of that shipping, which can be used within 6 months towards any item in my store!
LATE FEE
A late fee of $10 will be held back from your fitting boot refund for boots kept more than 3 weeks, but this will be waived if extra time is requested in advance.
IF YOU CHOOSE NOT TO PURCHASE
If we get a fit but you choose not to purchase boots or you return new boots, a $10 fee will be held back from your refund to help cover my credit card fees which run about $10 per pair. Note that I do not charge for my time spent fitting.
FOLLOW-UP SUPPORT
I’m always happy to answer any questions. Here's how to reach me:
- eMail: timberlinetack@gmail.com
- Facebook Messenger
Join my FUN and informative Facebook group: Scoot Boot Adventures (Equine Fusions questions and posts are welcome too!)
Text or Phone me: 406.223.3871
H a p p y B o o t i n g !
PS: If you've already been using boots and just want to order another pair, click here: https://timberlinetack.com/collections/equine-fusion-hoof-boots